Wells Fargo Bank

Reviews

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  DO NOT attempt to get a mortgage from these incompetent individuals at the Pembroke Pines branch, or any for that matter. A total and absolute waste of time and energy. After this experience, I've closed all my Wells Fargo accounts and moved the money elsewhere. They have complete disregard for your investment interest. They outright lie and deceive which is why the brand has an extreme negative perception worldwide.
  By Sarah Miller, March 05, 2018
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  Good Afternoon, I wanted to take time out to acknowledge Store Manager Nadine Cherry and Personal Banker Janay Pratt. On April 8th 2015 I walked into the Wells Fargo branch located at 8900 Pines Blvd Pembroke Pines, Florida. Janay greeted me with a smile and asked how she help me. I explained the reason for the visit was to get some mortgage and homeowners insurance information, being that my home mortgage is through Wells Fargo. Janay walked me back to her desk and pulled up my mortgage information and answered every single question I had effortlessly. I was beyond impressed! I have a bad habit of asking the same questions over again , but phrased differently. It is my way of making sure I am giving accurate and consistent information. Janay was patient and with me and continued to answer my questions. She then asked me how come I did not have a bank account with Wells Fargo since I had my mortgage already set up there. I explained to her I have been a loyal customer of Chase since I was 16 years old, all the way back to the days when they were Washington Mutual, and besides Chase I also bank overseas so I was no way interested in opening a bank account there. In the middle of explaining this Nadine walked into Janay's office to grab something. She smiled and shook my hand and said "Hi, I remember you". I thought she had me confused with someone else, but I was wrong. She remembered me coming to the bank about 3 months prior to ask different personal banker questions about something else. She described to me what I wearing on that day and everything. I was amazed because I forgot that I even visited the branch prior! The next thing I know I was being tagged teamed by both Janay and Nadine. They broke down all the pros with banking with Wells Fargo from the free checking accounts, savings accounts, everything! They were so good by the end of the day I deposited over $30,000 into my new Wells Fargo account!!!!!! I see why Nadine runs that branch she is awesome. Here professionalism is next to none. I see why Janay is such a great personal banker. She has a wonderful leader. It is very obvious that both of these ladies are passionate about their jobs and enjoying going to work. They are both great assets to Wells Fargo. I hope they are both recognized for the great employees they are! I have been a loyal customer to Chase for over 20 years, but from now on I will do my banking with Wells Fargo because of how well I was treated by Nadine Cherry and Janay Pratt. The following day my wife baked cupcakes for Nadine and Janay because she appreciates great customer service!
  By Chris Martin, November 02, 2017
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  The mortgage team at this location (and the entire corporate model) are a nothing less than complete bunch of inept pathetic excuse for professionals. STAY AWAY from Carter Pierre, Cecile Samuda, Sharon in underwriting, Bernaby Robles, Paul Ellner and Elijah Medina (who works in corporate and is completely worthless when it comes to resolving customer issues). DO NOT GET A MORTGAGE from Wells Fargo, the will make you go through hoops to get you nowhere. Waste of time and money. Absolutely worthless team.
  By Mauricio Contreras, August 14, 2017

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