Camden Portofino Apartments

Reviews

• ★ ☆ ☆ ☆ ☆
  Original Post (9/1/2017): Recently moved in during July of 2017. Apartment that I originally signed for was no longer available despite me having paid and signed for it. Was moved to a different apartment, in which the place was not ready for a tenant but I was unaware of that when I moved in. Repairs were performed in my place for the entire month of July. Disgruntled regarding this experience I have attempted to contact the office via email and cell phone as well as have been in conversations with corporate. However once you sign the least, the leasing office makes you no longer a priority as their main focus is moving new people into the apartments. Several things on the premises are constantly broken (pool, gates, etc.) as well as constant visits from the police to the property (fights, thefts, car damages, etc.). If I was aware of all of these things I wouldn't have moved into this complex, I am warning you all, and suggest you explore other options before signing on the dotted line. Update (10/1/2017): Despite the response from the property manager below, I have made several attempts to contact the office. Since September 1st, 2017, I have emailed the office four times and called several more, but have been unable to discuss all this issues with the property. I would like to emphasize what I said previously, once you sign on the dotted line and move in, you will no longer become a priority to the office, unless you're renewing your lease. I truly regret moving into this complex, it has been my worst living experience by far! I truly urge you to continue to search for new complexes. Update (11/1/2017) In the month of October I decided to let the previous issues with the apartment and space go after being unable to actually ever have contact with a staff member. However in late October the A.C. Unit in my space broke. I submitted a request for it to be fixed. It took around a week for them to take action on that ticket. Unfortunately, they simply came and looked at the unit and never repaired it. Going on two weeks with no A.C., currently have a second ticket in, but in the meantime I will need to function without A.C. If you believe that management will compensate me for the inconvenience, you are truly mistaken. The most I will receive is a formal apology... I would truly review your other options and think about everything I have said before you sign a new lease for this complex.
  By Trevor Hadick, March 06, 2018
• ★ ★ ★ ★ ★
  The leasing staff Jennifer and Jabar were very helpful and made my move into the apartment so stress free. They went above and beyond and I am very grateful. I also had an issue with some small maintenance issues but they were resolved the same day. Maintenance guys were very professional and helpful.
  By victor gil, May 20, 2017

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